Skittles - good for the brand or good for the marketers?
A week has passed since Skittles.com relaunched and debate is still raging. Has this been a triumph for the brand - clever harnessing of social media to deliver an authentic user-generated experience, or a triumph for the team behind the idea?
There’s no denying the idea is clever - use Twitter, Facebook and Wikipedia as the foundation for the Skittles site. It doesn’t just integrate their feeds or API’s, but actually has them at the core of the offering.
It’s also a brave move, throwing open the doors with an inability to moderate commentary on the brand. I guess the point of view has been taken, that any brand chatter is better than no brand chatter.
At one point the “#skittles” tag was being so inundated with inappropriate material (abusive messages, porn links etc) that the company had to redirect traffic to its Facebook page.
A large part of the Twitter commentary taking place at present, is not from the supposedly ‘youth-oriented’ market discussing cherry vs orange flavour, but rather marketers discussing the value of the campaign.
So, did it work? The answer is probably. If getting your brand talked about is deemed working, then great. It certainly won’t work for all brands and caution should be shown.
Who did it really work for then? It has to be the marketers behind the idea. They’re the real winners here - a first for the idea and a case study for other brands to ponder.
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